Terms & Conditions

By choosing our service, you acknowledge and accept the following terms and conditions:

Service: Our service is designed for your convenience, catering to all your machine-washable clothes, underclothes, shirts, pants, sheets, and towels. All items are meticulously washed, dried, folded, and returned to you. Medium/dark colors are washed in cold water and whites in warm water. All clothes are dried at various heat settings. While we make every effort to sort through all garments, we kindly request that you check your care labels before pickup to ensure the items can go through a machine wash, dry, and fold process. If you are concerned about potentially damaging one of your items, we recommend not using this service for specific items. Due to variations in fabrics and dyes, we cannot guarantee against color loss, bleeding, and shrinkage. Additionally, we are not responsible for loss or damage to trimmings, beads, buttons, sequins, or any other items affixed to clothing. We attempt to remove and return items left in pockets, but we are not responsible for items left in clothing or any resulting damage.

Weight excess fee: If the total weight of all clothes picked up for service exceeds 10 lbs, the excess poundage is charged at $2.50 per pound. 

Potentially Hazardous/Excessive Stains: Any order containing potentially hazardous materials (excess dirt, vomit, soiled items) or a quantity of pet hair that requires extra processing will incur a $15.00 Extra Process charge per instance/per item. This charge is necessary to cover the additional time and effort required to handle such items. We take additional steps to remove stains that are identified prior to washing, but we do not guarantee the removal of existing stains.

Pickup & Delivery: The Business is not responsible for clothing (orders) before pickup or after delivery. Any laundry orders not scheduled for delivery within 10 days of the original service date will be donated.

If a pickup is scheduled and your laundry is not at the designated location/time, a $5.00 missed pickup fee will apply. 

Lost/Damage: Unless a list accompanies the bundle of clothing receiving service, the Business count must be accepted. All claims (including missing/damaged items) must be reported within 24 hours of the order completion. After a missing/damaged item claim is submitted within the acceptable time frame, the Business will take the actions necessary to locate/reprocess the missing item(s). If we are unsuccessful within 10 business days, we will proceed with reimbursement for the missing/damaged item(s). If the Business is responsible for loss or damage, the Customer will receive a refund or credit up to $50 for any bundled item and $100 for any total bundled claim. The Customer agrees to indemnify and hold Clean Clothes Curbside Laundry LLC harmless from any claims, except those caused by our negligence. 

Payments: Prompt payment is required at or before delivery. Services may be paused for non-payment or unforeseen circumstances, but charges will still apply during any suspension caused by late payment.

Customer has read, understands, and accepts the terms and conditions of Clean Clothes Curbside Laundry LLC.